Facebook disabled my account

Facebook Disabled My Account After I was Hacked – Now What??

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After 13 years of using its platform, Facebook disabled my account. It’s true! Facebook has decided that I’m a threat to society. How does this make any sense? I have no idea, but let me just give you a little bit of backstory.

As I mentioned, I have been using Facebook both for personal and business purposes for over 13 years. Everything from the births of my children to celebrating the life of my great grandmother (our 5th generation in my family) to my marriage is all gone.

All of my memories were wiped out, but what’s even worse is that my business profile (Perfection Hangover) along with my group were also shut down.

The hackers also managed to send money via Facebook pay using the debit card linked to my Facebook ads account. To be completely blunt…I am livid.

As a content creator, it is so, so important that you understand that your Facebook page and profile and all of the content that you’ve uploaded to it is not yours.

It does not belong to you. So whether you have a personal account or a business account, just know that at the drop of a hat, Facebook has the option of taking down all of your content.

Why Did Facebook Disable Me?

Let’s get into the reason that Facebook disabled my account.

Someone hacked my Facebook profile and posted pictures of the Taliban doing really horrible things to Americans. They changed my profile picture and uploaded a lot of photos that were horrible.

Now, I understand why Facebook would want to pause my account and deactivate my account temporarily while they review it and check to see if I’m legit or not. It’s for the safety of its platform and users.

Your Account Has Been Disabled. You Can’t Use Facebook Because it Doesn’t Follow Community Standards…

As I tried to log back into my Facebook profile I was stopped with a message that read “Your account has been disabled. You can’t use Facebook becasue your account, or activity on it, doesn’t follow our community standards.”

So I answered about eight security questions to verify that:

  1. I haven’t uploaded certain photos.
  2. I haven’t added certain friends.
  3. I haven’t added a new debit or credit card.

along with a few other questions. Facebook then asks me to upload a copy of my driver’s license to verify my identity (which I reluctantly did).

I don’t know about y’all, but why on earth would Facebook need a copy of my state-issued ID? I don’t like that at all…..

So imagine my frustration after Googling and searching how to get your Facebook profile back and finding out that it could be anywhere from 3 to 21 days before I gain access to my account.

Keep in mind that my business is marketed on Facebook!

Well, on the third day of not having access to my Facebook profile, I tried to log in and I received the following message:

Facebook Disabled My Account After I was Hacked - Now What?? 1

Notice “We’ve already reviewed the decision, and it cannot be reversed.”

Some idiot who logged into my account and hacked it violated Facebook’s community standards (not me) and if Facebook actually manually reviewed accounts (as it says it does), it would be able to see the last thirteen years I’ve shared photos of my kids, memories of buying and selling different homes, different experiences and trips, and those are memories I can’t get back.

Those photos and memories are gone forever, so what’s the takeaway the number one take away?

Key Takeaway

Social media does not belong to you. Your profile does not belong to you. It belongs to whatever platform it is hosted on, and you always have the option of having that taken away.

Even YouTube, guys! If you are not saving your content as an original file onto your computer and are instead uploading straight from Final Cut Pro or iMovie directly onto YouTube, you don’t have a backup of that file.

In an instant, these platforms can shut down your profile, so going forward I have to rebuild all of my business profiles on Facebook.

I thought that I had added an admin to my Facebook group, but apparently not. Now my Perfection Hangover Community Facebook Group is just sitting out there, all willy nilly without an admin to approve and monitor content.

I Need a Massive Favor

I created a new Facebook page, and I’m starting from zero again, but we’re going to do this. Would you please go check out my Facebook page and “Like” it along with subscribing to my YouTube channel?

Every week, I share two new episodes (Tuesday and Friday) with money-saving and money-making tips to help YOU accomplish your financial goals.

179 thoughts on “Facebook Disabled My Account After I was Hacked – Now What??”

  1. Same here. Everything disabled including Messenger contacts and conversations due to someone hacking in and posting an isis terrorist threat in mine. I would be interested in joining in a class action lawsuit as well if this is able to be organized. So upset.

    Thank you

    1. I was hacked similarly in the middle of the night September 23rd and can’t get to Facebook to have them rethink their decision. THe hackers also got a hold of my credit card attached to my account and used it for $250 in fb advertising- I was able to cancel my card and report this. I also reported to the governement as a fraud report. But I too was a hoest happy fb user for 14 years- work and family and have lost everything- Facebook doesn’t have a proper channel to aid their users inrecovery- they don;t give reasons but tell you that you are no longer able to use Facebook- I’m angry and sad bc I’ve lost so many memories and business opportunitues as well…

  2. Facebook’s approach is absolutely appaling Guilty without even telling you what of their rules you have meant to have broken. How would Mr Zuckenberg feel if The Police arrested him but would not tell him what he is accused of and then say due to security but thank you for your understanding.
    Facebook justice is no justice at all.

  3. So I figured out what happened to my account. It’s a scam and it’s pretty common. It’s a two part scam. Pretty devious. The first part is breaking into your account and posting lewd content that’s so bad it forces Facebook to permanent ban you. What that does is leaves you powerless to get into the account and make changes, report problems, etc. The scam part, is what they set up before posting the lewd content. They use your bank account or PayPal info you have on file (this info is in your FB account if you’re utilizing Facebook marketplace to sell/ship nationwide)and set up an ad campaign for whatever product or service they’re peddling. The only recourse you have is to contact your financial institution to report it and have them fight it. Right now I’m waiting on PayPal to get back to me and deauthorize the payment link between my PayPal account and Facebook. Would strongly encourage everyone/anyone to change your password and change it frequently. As of this posting I have 6 charges all of them between $2 and $5. The little bit of research I’ve done on this already this morning, I’ve found that this is a common problem, has been for a few years, and Facebook has done, and continues to do nothing to fix it or help people affected by it.

  4. Similiar situation
    Thing is, Facebook even sent me an email at 324am in the morning saying someone (even gave me info like IPhone with Verizon and IP Address) hacked my page. Then they sent me an email that someone changed my phone # to an overseas #, and at 336am, they disabled my account due a post regarding child exploitation. They KNOW I didn’t post it and STILL disabled my account!
    I have filed complaints with the Better Business Bureau and also a complaint with the local Menlo Park BBB (where they are located) and of course, no response yet!
    I’m currently looking for an attorney who wants to take them on for a class action suit, as it seems this has started to happen to a TON of people the last few months

  5. Hello – I am reading this and so people have had the EXACT same thing happen to them as I have gone through this week. I had two notifications from people I did not know that they had accepted my friend request which I had not sent, so I blocked them immediately and then I was blocked and ultimately banned – with no chance of speaking to anyone to rectify or verify!? Yup, felt helpless, so sent my ID in with much trepidation especially if hackers were in my computer. I have photos and memories of so much – of my parents who died just before and during COVID and so many other personal messages from people who are no longer with us. My posted messages were all positive, none about politics or anything remotely controversial and to have this happen is a total outrage. My message excuse for the banning was about violating the rules of Facebook. I have never been so angry and felt so violated.

    Can we all do something? Look how many people this is happening to – and FB has never read these complaints??? They are all over the internet so clearly it is a common problem. I don’t want to let Facebook and hackers take more from me so I am trying to reset and think of my priorities because I spent A LOT of passive time on FB and Instagram before this happened. I am engaging more in real life things – phone calls, in person interactions and more educational videos and podcasts as a positive. I feel smarter already. That is not to say I am not royally angered. But my hands are tied on it so there isn’t much I can do about it without a human to talk to.. I wonder if anyone has EVER been reinstated – I am not seeing that here which means they don’t have proper security to protect their users and they just wash their hands of it. I used to feel that Mark Zuckerberg was getting a raw deal from Congress in those hearings but now I know what a danger he and his company really are.

    I know this feeling and I am so sorry for all of you.

  6. This happened to me. Facebook has since completely deleted my account and sent an email that they can’t tell me why due to “safety concerns”. Lost a lot of memories and access to my small business IG and facebook page. I’m devastated. I’ll never sign up for a social media site ever again.

  7. This just happened to me as well (9/19/2022). I wonder, since this blog post seems to be over a year old, are you recovering your business that you lost because of this situation? I feel like many of you had to start over at ground zero. Do you feel like you have recovered from this? It is scaring me to think that I may never recover the businsess I have lost.

  8. Me too. Lost access to my business insta and years of memories. Hopefully this becomes enough of a problem that they have to address it.

  9. It happened to me last month and I can’t get in touch w anyone from fb. I do a lot of animal rescue and all of my contacts as well as personal pictures are on here. I have no clue how to even find out what was ” against standards”. Every site I’ve been on that has links for forms to appeal or contact them for help says page is unavailable. I’m stuck. This is so unfair!! Is there any recourse???

  10. This happened to me today. I was hacked twice within a month. They reinstated me the first time, and then disabled my account permanently the second time (with a business page attached). Years of photos, memories, business contacts, gone. You can’t get a response from them and they let you know that they don’t have to give you a reason. Hacker wins. I’ve lost sleep over this, so was glad to see this post and at least know that I’m not alone. Wishing all of you the best!

    1. This just happened to me too! I can’t believe that they can’t fix this and there is nothing we can do about it. Disgraceful!

  11. Same EXACT thing happened to me. Word for Word. Someone logged into my account, posted something against the community guidelines, I tried to appeal and Facebook told me the decision is final and I am permanently banned. I just lost my mom and now lost all of those memories. Just feels like being kicked when you’re already down. My business was on my Instagram with a following I’ve worked hard for and that was also deleted. All the pictures of my children, memories, videos, etc. it just seems so wrong they don’t care at all to try and resolve the issue. Shame on Meta.

  12. same thing just happened to me, my Instagram got hacked too. can we all keep tagging fb and meta untill they pay attention and hopefully get our accounts back somehow?

  13. Grateful to find your blog post and also it makes me feel hopeless. This happened to me today, I got no warning emails, nothing. Just the message that my account had been disabled. I have been crying for the past three hours. I am putting fraud alerts on all my credit cards and changing passwords on every single account that I can think of. I have so many memories and photos and messages on FB that I will never see again. Sigh.

    1. This happened to me last week. I am completely devastated. I am wondering if you found a way to get your account back? I’m so SO hopeful this isn’t gone forever.

    2. Same. I still can’t get on my account. My daughters 16th birthday was Sunday and I also record and post for memories her birthdays. Not anymore.

    3. OMG Jill, the exact same thing happened to me the day before your message here. I went to bed with a FB account. When I woke up it was disabled for violating community standards. I’m up to 22 days with the same message on my account. I’m sure they have ways of seeing that it was hacked and for 12 years nothing even remotely close to violating standards has ever been posted by me.

    4. It just happen to me. Lost my blog I worked years on and my companies Facebook access it’s all gone! They won’t help or listen. I’m so destroyed. I don’t know how to tell my boss our 25000 follower fb is gone forever I’ll probably get fired over it. I was hacked Sunday night and I couldn’t do anything I uploaded the id and I sent over the emails showing how someone overseas got in and then posted stuff. It wasn’t me.

    5. the same thing happened to me. wow all I can say is they have a security problem

      Facebook is a joke. They need to be taken completely down

  14. This is currently happening to me. The FB account isn’t deleted… yet, but I am anticipating it. Hacker got into my account, spent at least $600 on ads, and got my account suspended with god-knows-what post. I am quite sure now the act of getting the account suspended is purposeful so that you can’t access your account again and possibly interfere with their activity on your business ad account, or see what they have done. What is most appalling is that Facebook gives you no way to communicate with them to tell them what has happened. They see activity on your account that breaches standards, and they suspend you and you can’t even tell them it wasn’t you! You are totally at their mercy, which it seems by all accounts here, is uncompromising in not being able to distinguish between a hacker and the actual owner of the site and will not even discuss the matter with you. How this is their actual process is beyond me, it’s the absolute worst dispute process imaginable (you can’t even dispute actually!). I am so appalled and dismayed that my account of 18 years will likely be deleted soon and I have no way of even opening a conversation with facebook about it.

  15. Misery loves company. I don’t like to hear that everyone lost their photos and memories. But it helps me to know that I’m not the only one. FB and Insta are both gone thanks to a hacker. It’s scary and it makes you feel like you did something wrong and the authorities will knock on your door because you violated community standards. And it’s embarrassing when the hacker uploads disgusting photos. I have no idea what was posted…but it got both of my accounts erased.

    1. This just happened to me last week. I’m a teacher and afraid I could lose my job if whatever the hacker did is reported to the school district. This uis anarchy ! No way to defend ourselves.

    2. Me too Exactly the same. Made me feel like I did something wrong and I didn’t. So many memories just gone now. I’m so sorry for you.

  16. Same issue here – fortunately [?] it was a private account with no links to cards etc. It is hampering my contribution to a local charity I chair and in keeping track of a local dispute which impacts us.

    Any one got any where with FB since you posted your article? Any thoughts on how to set up a new account as FB seems to prevent the use of same / similar email accounts, birth dates and mobile numbers.

    I’ve made the point in my correspondence with them that the 2FA system they use is not robust enought and is passive in nature. Other systems I use require an second code to be entered via a different method before accepting an updated pasword. The FB one simply asks you to let them know if you didn’t make the change by which time it is too late.

    Good luck with rebuilding your business and you make some great points on backup and diversity in your video.

  17. Same thing happened to me. They won’t let me appeal as they say too much time has passed, but every time I tried to log in over the past month, I had to submit forms of ID and the prompt claimed that a review had been requested. Who knows what the hacker posted but they won’t even disclose that. I’ve been on Facebook since 2007 or so, and lost a ton of old photos and content there. Was a very active user and actually had some decent ad spend thruout the years, as well. Their algorithms that they must use to check these instances simply does not work well enough. Sad and disappointing that so many old photos are gone, and I basically submitted 4 different forms of ID for no reason.

  18. Same thing happened to me except it was inappropriate pictures of young innocent (you fill in the black) 🙁 soo disgusting and heartbreaking.. and people saw the pictures! I’m just sick about it. It makes no sense why people would want to do this

  19. This is EXACTLY what just happened to me. It’s absurd. They send you in a constant circle of codes, and security questions and DL upload (which is a serious issue for me) with no help at all. You report the hack and they literally do nothing. Locked out of my business account of 13 years as well. They run their company with “bots”. WE are not “bots” we are people that need assistance. They happily take money from ads and pound us with the same then just delete you as if your life experiences and business successes no longer matter. And their “bots” should EASILY be able to tell the “inappropriate content” is in direct contrast to anything ever posted in your account in the first place. Isn’t that what “bots” do? Run algorithmic equations? It should be obvious the content posted by the hacker is unusual activity and help the user not punish the victim.

  20. This has just happened to me now. FB has disabled my account and seems no recourse. Been nearly a 15yr old user. All memories, all connects gone. There needs to be a way to make FB review them properly before just wiping usnput. Hackers are getting successfully with this and users are suffering. We need to send this message across to FB together.

  21. It is July 2022 and this exact same thing just happened to me last week. Weird email login attempt from Pakistan, a weird photodrop to my phone, and fb shut down all within 24 hours. I am devastated as I have lost more than 12 years of memories. Did anyone resolve their issue? Was a lawsuit ever filed? Did anyone recover their account?

  22. Same thing happened to me last night. I’ve tried multiple times to get back in, & actually got in last night. Logged in this morning again & was kicked out. I’d used the selfie video to get back in last night & uploaded the same video twice today plus id photos. I tried going back to the old “back in email” to see if that would work. It kept kicking me out saying I posted sexual pictures, which of course I didn’t. Last attempt it took me to a screen & gave me a chance to upload my id again, saying it’ll take a day but also that they might not let me in due to community standards. Now my phone & both email aren’t recognized by Facebook. 10 years of business development gone plus all the photos of my kids.

    Has anyone had luck getting back in? It still shows my photo through the app login, but when I log in through the old recovery emails it shows no photo & just saying I’m disabled. This is heartbreaking!!

  23. I have NO CLUE what was posted or who posted it. It’s been so stressful. I felt sure that once Facebook reviewed my page of family photos, holiday celebrations, recipes, etc. (nothing political, controversial, threatening) they would realize that I had been hacked! I was shocked to learn that Facebook has since “reviewed their decision and that it CANNOT BE REVERSED.” I’m beyond heartbroken. Losing all my conversations in Messenger, especially from family and friends who have passed on, is the saddest part. If anyone comes up with a solution, PLEASE, PLEASE SHARE.

  24. Hi Laura – Did you ever pursue a class action suit? I am very interested in joining one. Facebook should not be allowed to do this.

    1. Same thing happened to me in Singapore last Friday. I made police report. Went to Facebook office in person, they handed me a brochure to go to Facebook.com/hacked

      Sent in my ID and got an email that the account is disabled due to above u all shared. My IG too.

      They charged a lot to my PayPal. Now hoping PayPal help to recover the funds.

      I will pay Facebook office visit again. The staff say they encounter such daily.

  25. Just happened to me. Same as above. No response from Facebook. Insta and FB disabled. Not available for additional review. Can’t access business profiles. Trying to see if staff with access are able to have any luck. 14 years. I hate Meta.

  26. Susan Palazzese

    The same thing just happened to me Monday morning I got an email that my FB account was suspended for posting content that violates community standards. This shut down access to my business manager and ad account as well. I requested a review but no response yet. . 6 days later I get a notification from AmEx about a to. Of FB as charges. Hackers got my account suspended and then charged $50K in Facebook ads over 5 days. And I can’t contact anyone from fB because my account is suspended. I am so upset about my ad account and the devastating impact it is having on my business but I’m equally devastated about losing all of my photos and memories and likely my Instagram acct as it doesn’t sound like I will have much luck with my request for review. I am very interested in Joining a class action suit if anyone wants to start one.

    1. This also just happened me, I am not sure why they are still capable of hacking after this same problem has been happening for so long. I feel like it’s all automated and do not care at all. I am am a women but do not have a business. I’m a grandma that has almost 2 decades of memories on here. I also woke up to crazy messages from Facebook. It is such a shame that by now they do not have actual people or a hot line to help us get to the bottom of this. It is a nightmare, I sure wish there was a lawsuit, I cannot use fb, Instagram or messenger. This is truly heartbreaking to see so many people that lost so many memories!!

  27. its like u describing my case what a joke and facebook didnt try to fix that gap in there system
    cant we just sue facebook for that
    we payed money for ads alots of money to run our business so at least we get our money back

  28. Same thing happened to me. I have been banned from facebook for posting inappropriate material and cannot get into my business page or personal page. My business page is a big part of how I make a living. I requested the 28 day review about 4 days ago. When I try to login to facebook now, I get message(s) stating that I cannot use facebook and that I am under review for 28 days and if found to be in violation my pages will not be reinstated. I went to the website GetHuman and used their site to send a letter to facebook. The letter requests that the ban be removed and lets them know my side of the story including the fact that I have not posted anything in a very long time. How do you violate policy and guidelines if you haven’t even made a post? So far I have not received any response from facebook. I’m not confident anything will work or draw a response from facebook to be honest. I’ve done nothing wrong and this is very upsetting. Especially to lose the business page I had worked so hard on. Someone mentioned earlier that it seems to only be happening to business women. I am a business man. Therefore it is happening to a men and women. I AM ALL FOR A LAWSUIT. HOW DOES ONE GET A LAWSUIT LIKE THIS UNDERWAY? LET’S GET STARTED ASAP.

  29. Hi, this just happened to me yesterday, the hacker logged in my fb account and then posted child pornography to get my profile disabled. Since it is disabled i cannot go through the recovery steps… 14 years of picture memories are gone and contacts from all over the world are lost.
    It says there will be an examination but after reading this article I don’t have any hopes.
    GAFA power = dictatorship … the richer these companies get, the more power they get as they corrupt governments to the point they will rule the world to their laws.
    I have no intention at the moment to create a new profile as I think i’ll take this opportunity to stay anonymous instead of having myself exposed. Or i might just go to the russian facebook (VK) or the chinese one haha

  30. Terrible!! It just happened to me. Woke up Monday and my FB was disabled. was not sure what was going on. I goto check my emails and have about 6 emails from FB start about 12:22 AM night before. Acount recovery code, Then password reset , then action needed, Password reset and then accoutn disabled for inappropiate content.
    I did the 30 days review… I have no idea waht was posted. never was able to log in a see. but you would think like others mentions . 13 yrs of family content and then some all the wall stuff. Delete that content and let me have my account back……So frusterating!!!

  31. This is still a problem that Facebook is doing nothing about. My account was phished on March 29th and then they made posts that went against the Community Standards, getting my account disabled. They then used my PayPal and Facebook ads. I have almost 2 decades of memories on there that I will never get back. I was never even given the chance to submit proof of ID. It’s crazy that a company with so much money and power can’t even offer real customer support.

  32. Hi,

    The same thing happened to me too on Saturday. I can see from all your comments that there is no way I can recover my profile and the associated business page and Instagram. I worked very hard to build up my Instagram profile, it feels so daunting to start everything from scratch. I also feel very vulnerable as I couldn’t report anything on Facebook and there isn’t any phone number or email that you can use to talk to a real person. I reported everything to cybercrime on Action Fraud; I am based in the UK.

  33. Sounds like I’m in the same boat…so discouraging…been on 10 years…said it was disabled for not following community standards…no explanation at all! All they asked is for my drivers license, nothing else, and said it’s under review…two questions…what are the chances they will actually look into it and do they check the IP it’s coming from? 2. If I don’t hear back, although it’s super annoying, CAN I create a new personal page with a new email or will this cloud follow me around forever? so unfair! I know they have 2 billion users and I’m simply a number, but I rely it on it a lot for my business, contacts and even marketplace…can’t do ANYTHING? If someone can tell me if I can create a new account without getting shut down again, I would appreciate an answer…thanks~

  34. Rachel Withers

    Same thing happening to me.. on day 13 of waiting for them to approve my ID. I’m starting to think FB is doing this on purpose to save data and make money since their stocks are tanking. They can’t even afford customer support.

  35. The same exact thing happened to me, although it won’t even let me get a review since it has an issue with my email address. I am devastated. I also am the sole admin to a non-profit summer camp. This is tough as it is almost time to run! My sister was killed the same day as the facebook thing, I am sad I can’t connect and also look back to my memories that I had of her. I am struggling. If there is a class action lawsuit, I would be in!

  36. If you need to confirm your partner’s sincerity,employee’s honesty,recover your email passwords, Social networks( i.e Facebook,Twitter,IG ),change your school grades,clear your criminal records and all kind of hacking services contact [email protected] , he works with proofs and keeps to his words.

  37. My Facebook account was disabled for no apparent reason a couple of years ago. I did a lot of research and bitched and moaned to every possible link associated with FB. Twitter was a good platform with its #facebookdisabledme and similar hashtags. Lots of like-minded people with similar stories — and scammers. After two months of raising cain, it all returned, my cat-related account as well. Here’s my story. https://sallybahner.blogspot.com/2020/12/facebookdisabledmyaccount-but-i-won-in.html#more

  38. I can confirm that this abuse-scam still goes on in March 2022. Apparently Facebook has not even bothered to close this abuse-gap. It seems quite clear that this is a deliberate act by the culprit to first get the account banned. Then somehow, I don’t even understand how, they access the ad marketplace and do a transaction. Serious firms would also freeze the possibility to make purchases while banned.
    This is absolutely absurd behaviour.

  39. Thanks for your post and all the other commenters. Same has just happened to me and I feel foolish now – that I too did not ever expect this to happen. Business account, followers and most importantly our families memories and all the comments etc.
    Instagram was attached so lost that too.

    Feeling very sorry for myself, and so furious with FB. Need it for business and that is the hardest pill to swallow, that I do have to start again. Will stop wasting time trying to get it back now after reading all these. Face reality that they are lost and get on with starting over. Good luck everyone x

  40. This happened to me today. I’ve had my FB acct for almost 2 decades. Apparently this log in occurred in a state that FB noticed was odd and so FB asked if it was me. They provided the IP address – I looked it up and saw it was in another state about 1000 miles away). I said NO it was not me. The next box that popped up was to change my password, which I did. Then a few hours later, I was suspended due to “child sexual exploitation”. EGADS. I’m a mom with grown kids, and like I said, almost 20 years of very regular family posts. I requested a review – nothing else you can do. I did notice when I was trying to contact them via their website and supplied my phone number to log in to contact them, my profile thumbnail did not have my profile pic anymore – just the generic “no photo” icon. Luckily my husband has an acct so he posted what had happened so family & friends won’t wonder what happened to me. One would think the IT guys at FB would be able to see I WAS HACKED on the same day this post (posts?) happened, right?? What ever happened to common sense! It’s so frustrating because Yes, you are correct – we own nothing on FB and have no rights to our photos, posts, etc. There isn’t even a spot to “comment” on what happened – just a check box requesting a review. Because Instagram is now a part of FB, I went there and changed my password since they hadn’t hacked it yet. So now I begin the wait to see if my almost 20 years of FB will be destroyed by them and the evil hackers that did this. And spent hours changing all of my passwords everywhere since I don’t know how they got my password to begin with. And after I’m done with all the new passwords, I’m going to use a Password Manager to protect them… should have done this years ago, lesson learned. What a nightmare.

    1. Yep, its happened to me only yesterday, 15 years, memories with now departed friends and my photography page and instagram all gone. To boot when I tried to start again with a new email i had to set up, fb knew it was me and just asked for a photo id then linked that to my old account saying they are going to review my appeal, and if i lose that appeal then everything gone, i wasnt appealing I was trying to start again! I guess with my photo now on file and my phone number in the system they are going to use it against me to make sure I cant even start again. I cant believe they can do this to people with no recourse – Sean

  41. Clarke Garnett

    Broken record but same thing here. We need to keep pressing. NPR did a small piece about this on August 2, 2021but it didn’t go into much detail. This is obviously the formula hackers are using and Facebook can give one rats ass about its “members“. All they care about is profit. To prove that, I am trying an experiment with a commercial product that supposedly is going to allow me to reactivate my account. If it works I will come back and post on here. I think we need to follow up with NVR to see if they’ll do another story and turn this thing into a fricking mushroom cloud to expose the callous, uncaring, absolute power this behemoth possesses. This Zuckerberg monster operates with complete impunity under section 230 and all we can do is work as a group to expose the damage it causes to innocent folks like us who have faith in the system and then watch the system fail us.

    Social media is something we have become way too dependent on. Honestly I don’t even use Facebook and maybe post “happy birthday” on there a couple times a year. Every once in a while I use Marketplace and I have used messenger to find long lost friends. I’m not taking up this cause because it ruined my business or anything like many of you. I am taking up the cause because this company just doesn’t care and someone needs to expose it for what it is and get a movement started to expose it but, more importantly, to change it!

    If we are here, think about the tens if not hundreds of thousands of people who have been impacted in the same way and this “oligarch of the Internet” just doesn’t care and has done nothing in their “algorithms” to figure out what’s going on to help innocent people like us just live our lives on a daily basis staying in touch with friends. Something we were doing because THEY invented it and we got sucked in!!! Remember the old saying, “Power corrupts and absolute power corrupts absolutely”. Truer words were never spoken…

    I will gladly join any class action!! I’ll let you know if the trick they suggest in the NPR article works. Good luck everyone!

  42. Same thing happened to me December 31st 2021, I was hacked but didn’t realize it for a few weeks as I kept getting the “your account has been disabled login message) my Facebook buisness account which was linked to both my personal and buisness Instagram accounts, all have been disabled, had over $2000 in fraudulent charges to my credit card for Facebook advertising over the course of a few weeks. Facebook has confirmed the fraudulent charges and I’ve since been reimbursed, however I still haven’t had any of my accounts reinstated (been 2 months now) It’s beyond frustrating that you can spend all this time and money in advertising, building up your customers/clients and in the blink of an eye you lose it all. After reading all these comments it doesn’t sound promising that I’ll be able to get my accounts back…. So I guess it’s time to start rebuilding, here’s to day 1 😢

  43. This just happened to me. I am looking at all of the comments on here!! All women, all business owners, all have been on Facebook for years. I finally came to the realization over the past 48 hours that Facebook does not protect or help victims of hacked accounts. My hacker changed my profile picture and name to a celebrity that resides in another country. Therefore, I am not abiding by Facebook standards. So even though I was able to change my email and phone number back – I had no access to my account to change my page to meet the Facebook standards. My account was forever disabled. There is no way to have a real person look at my case. Because my account has been disabled – I can’t even complete an appeal form. I am sure this happens on a daily basis to so many users – Facebook needs to make a change to protect and help their loyal users!

  44. Count me in for a class action law suit. My personal page was hacked and according to facebook, pictures of child exploitation were posted. I lost access to my 12 year business page Harmony Club Dolls with 144,000 followers. The hacker then proceeded to attempt to steal a total of $30,000 from my various bank accounts that using my credit cards and Paypal listed in facebook. While my banks rejected most of the charges immediately, $7,000 was stolen from me. I filed an FBI report and disputed the charges. Luckily all the money was returned from Facebook. I send a letter and various emails to facebook for disabled accounts. I got no reply whatsoever. They destroyed my business of 12 years and I lost all the memories of my kids that I had been saving in my personal account.

  45. This is my reality right now same hell, along with my What’s App blocked and permanently disabled. I have uploaded my ID but my hope is dwindling every day.
    The hard work, memories business contacts, gone.

  46. anyone get it back? I had the same thing happen the pandemic has been tough enough for small businesses and to lose all social media platforms because of a hacker is so unfair .

  47. I just read your blog and yeap, the exact same happened to me. Exactly. And I lost $900 in the process. It’s unbelievable and unacceptable that Facebook being the largest platform on the world has no Customer Service and no control from their part. There is literally no person on this planet that you can talk to to even try to solve the issue. Facebook takes not only our experiences but our businesses and our investments, because building a sold platform on Facebook and Instagram is not cheap. And then this happens and you have to start from scratch. They should be sued!

  48. The same thing just happened to me. 🙁 First was FB, IG and now my phone number has been banned from WhatsApp. I don’t understand what happened and just a bunch of robo responses from Meta. I use multifactor on my account and have talked to several friends to see if they got any spam from me or saw any weird or inappropriate posts. Nothing. I’m a stroke survivor and use the platforms to keep in contact with family and friends. I’m so stressed out about this and heartbroken that I will lose those memories.

  49. Same has happened to me. 🙁
    The hackers posted peodophillia. Facebook disabled my account without even caring who I was and my businesses that I run from fb. 14 years of FB memories.
    Imagine if FB had someone we could communicate with. But no! Just gone!!! I dont know if its worth going back on now. 🙁 I dont think I want to be apart of a platform like that. Good luck to you all. xo

  50. Melissa, this happened to me Friday night. I was personally shut down on FB and also IG and my business account on IG on was shut down. I too also have a Business FB page with no other Admin so now it is sitting there. My product catalog from Shopify is somehow posting to it. So that is active. But obviously I cannot post to it.

    So when you created a new FB business page, you now have 2 with the same business name and you can only post to 1? How are you managing this? I am overwhelmed with the thought of creating a new page and having the old one sit there without new posts or a way for me to let my 5,000 followers know what happened. Any advice? I have let my email list know that we were hacked and to pray. Well, it appears FB just decided to shut me down so I need to figure out a strategy.

  51. What a nightmare – I’ve just been alerted to a bunch of ISIS images being posted from my account and now I’ve been blocked from my account. No doubt they won’t consider the fact that it wasn’t me 🙁 There go countless business pages and groups that I won’t have access to again.

  52. This just happened to me… I am completely beside myself. I have been searching and searching to try to find a contact or to report this, but I am not finding anything. Has anyone had any luck???

  53. Same here- my FB account was hacked and they posted some Jihad stuff and got me and my IG disabled which is a blow since I’m a professional photographer. They got into my ads account and ran up $5 in charges before I caught it and disconnected my PayPal. Incredibly frustrating that they don’t have a better way to resolve this- even lawyers don’t have much luck. Seems like public pressure has worked in the past. Seems like someone with an active account should create a FB group to advocate for us, and because there are enough of this, maybe bring it to some elected officials. Since money and livelihoods are usually involved, they need a better resolution system.

  54. F*ck! This just happened to me today and they stole $750 from my PayPal account. I have a 12 year old business page and I’m the only admin as it appears the hackers took the other admins off. Maybe this was the sign I needed to quit social media.

    1. This happened to me three days ago. I am also considering quiting social media as a result, I’m thinking of just opening a facebook account for business only, and not adding friends etc on it.
      my big gripe is that I’ve lost my instagram account as a result because it was linked to facebook. I’m beyond livid that I can’t recover it.
      So done right now.

    2. this happened to me as well. They still everything from me including my business page. I can’t even use my Shopify account with the new page I created. I am trying to find help with no results.

    3. Just happened to my husband and I. MANY years on Facebook and now can’t even get anyone to explain things too. I currently watching the little circle spin trying to dispute the decision that I have 27 more days to do, but I don’t think it’s going to let me. It’s very shocking that they don’t have a better, more efficient way of dealing with these criminals. I’m still battling the same highjacker on Instagram as well.

    4. Same happened to me, as you and this article…family photos and memories and business accounts lost by a hacker putting ISIS crap. FB won’t listen. My theory is that it was October and the election was the motivation for why they’d pick on little Ole me. I posted some anti-trump jokes. Is this a common thread from all of us?

    5. Same happened to me and I’m definitely taking it as that kind of sign. Still is awful though. The fact that there is no way to communicate with facebook about a hacked account is appalling.

    6. How did you manage to start a new FB account after FB had flagged you as a “terrorist?” I have a client who can’t start a new page with her phone number or even a different email address. It’s as if Facebook doesn’t want anything to do with her at all anymore. If you have any ideas, I’d appreciate them.

    7. What about the fact that they stole from us and violated our Constitutional right to freedom of speech! That is a communist tactic to quell free speech. And feel like we can’t just ignore FB’s actions. You should at least voice your betrayal to the US Attorney General. The friggin’ Govt’. isn’t going to o anything. BUT FB’s action will be on an Official Record. And possibly OUR complaints will be added be the on-going investigation now in progress about FBs overall CONDUCT. Thanks. Art Knowles / [email protected] FB would not let me comment directly to you btw.

  55. All of these comments and experiences are mine as well… I first noticed several new friend requests on my personal page… Strange names… I checked my friends list and found several “new” friends with similar names that I didn’t know and quickly deleted them… a couple of days later, Thanksgiving morning 2021, Facebook account disabled… The day after… my PayPal account was hacked into for Facebook ads… The first $25, then $50 and then $250. I had to fight the charges, change my business bank account and credit card account… Fortunately, I did have an admin besides myself on my business page so that didn’t go away… I had to create another page so I could be added as an admin to regain access to my customers on my business page… I’ve tried jumping through all the previous mentioned hoops with no success… I’ve hated Facebook for several years now and have wanted to leave the platform… However, this is where I started my business and although I have a website, Facebook is where most of my customers old and new, find me… I am angry there is no way of contacting a person to talk to… They clearly are protecting the wrong people and punish those who have made them the wealthy corrupt empire they’ve become…

    1. Same thing happened to me. Thankgiving my account was hacked. It resulted in me being permanently banned on FB, IG and WhatsApp. I filed an appeal but never heard back from Facebook. The 30 days passed since they disabled my account so now I am permanently disabled. I guess it happened to a lot of people recently. Maybe Facebook will do something about it but I doubt it. Luckily I didn’t have any money stolen I assume that was the hackers goal but since they couldn’t really get that much information off of me they decided to post things exploiting children. That’s ultimately what triggered my suspension and the ban. So now I don’t want to join again. Maybe everyone who has been hacked with no luck reaching Facebook should just boycott their apps. Maybe when they start losing money they’ll wake up and help users.

    2. Same experience here. So frustrating and annoying!! They do need to fix this. Ridiculous they have no help for this!

  56. Currently the same thing is happening to me… My account was hacked and the email, phone number and password were all changed. My Instagram had been linked to my FB, but I was able to get that switched back with little to no problem (less than 24 hours). You would think it would be just as easy since they are under the same company! I have had SO MUCH anxiety about my FB page, because I have Epilepsy and memory loss as a side effect of it, that I can’t bear to lose all the memories and posts that not only I posted, but that I am tagged in as well. There goes a nice size portion of memories that I won’t EVER be able to recall. Their Help Support page honestly sucks and is no help at all whatsoever. I have tried verifying my account, uploaded my ID multiple times etc. but the link I am always sent NEVER works. Whenever I am given a code to reset the password, I am told I’ve used it multiple times already etc…

    1. Hi Allison,

      I am going through this very thing and would be happy to rid myself of FB forever! I do use Instagram for my business so I really need that back, you said you were able to disconnect it? How did you do that?

      Thanks in advance!

    2. Hello, I would love to know how you got the instagram account back. Same thing happened to me and I do not know how to get my instagram as it was linked to my facebook. Any help is appreciated. Thanks so mcuh.

    3. Oh my gosh I am going through this now. How did you get your IG account back? Right now they have disabled it because I had it linked to my FB sign on. Any help would be greatly appreciated.

  57. Last night the same thing happened to me. My finance had passed away 3 years ago this May. I was pregnant with our son. All of our memories together as well as our chat is now gone forever. All of the photos and videos I uploaded of our son are now lost forever. I have tried everything to try and get into my Facebook but I have had zero luck! I am completely heartbroken.
    I had changed my phone number a year ago. Now the only way to get back in is to have a code sent to my phone via text. The only number they have listed is my old phone number! I have uploaded my ID and also changed my email. As whoever hacked my account had changed my primary email.

  58. Gee – same thing happened to me. I was getting odd friend requests and deleting those but all of a sudden my facebook page and my business page associated with my facebook have been shut down. There is no contact information for facebook to allow you to talk with someone and resolve the issue. I too uploaded my ID to facebook and still that didn’t help resolve the problem. All my information and small business following is lost.

  59. Thank you so much for this blog post. The same thing happened to me yesterday. I have a Wedding Photography Business. My Instagram feed was linked to my FB page so I have lost my Insta as well. I found it impossible to find any information out about my predicament until I found your post. Now I understand that I am not getting my accounts back! And if they really checked the accounts they would realize I post happy photos of people getting married. My FB ads account was also hacked and charged. Oh the effort to start all over again!! Really appreciate this helpful post.

  60. This just happened to me. Exact same scenario. I am devastated. Please tell me that you eventually found resolution! Please! I am heartbroken

  61. The same exact thing happened to me about three weeks ago. They charged me $500 in facebook ads and got two bank cards and a credit card. I could not recover the facebook ads money…facebook got all of it. I lost all my family memories I had posted since 2007 and my business page that we had been growing for five years with 24,300 followers. We need to do a class action lawsuit and stop letting facebook take our money and our pages without even trying to help. Now I’m getting emails about refunding the people that bought the crappy shoes that the hacker posted with my $500 in facebook ads. If they would bother looking into it they could see that I don’t sell shoes from china.

    1. Fb disabled my account saying something about community standards and sexual exploitation of children. I’m angry I need to see what the heck they are talking about . That’s a huge accusation . I’m not giving them an official identification. Since when do u need to submit photo ID to prove who u are. When did fb turn into nazi Germany? You can’t tell me or show what was on my feed to see if I even posted it or not.

    2. This exact same thing happened to me. I was wondering why I was getting charged again for a Facebook bill of $900. Now it’s all making since. Did you dispute the facebook Ad charge?

  62. Girl….the exact same thing just happened to me. It got hacked they posted a Taliban profile picture with guns and disabled my acct. EVEN my IG (because FB is now linked to IG), I proceeded with the ID upload as well and all that…to get the message that it’s been disabled without reversing…how frustrating. But yes, our accounts are NOT ours anymore, they control everything!!!
    I cannot even use the FB App only the web browser, ridiculous.

    Did you open your new acct with the same name? (I had a like page too and they took it down).

  63. Hollie Wilkinson

    I had my account disabled yesterday for saying I’m underage so I sent my ID in then to find that after being disabled someone’s spent £800 via my business page for adverts …. No response from anyone I’m
    So upset

  64. Same thing just happened to me. Profile photo replaced with Isis flag and they attempted to use ads account. I’m not sure yet if they succeeded. I also got the message that their decision could not be reversed. It seems that they could create a bot for this type of thing and that would be relatively easy. The hack style seems common enough.

    1. Exactly same thing happened to me…October 2020. Every day I plead with them. Nothing. All family photos and memories are lost. Also a business page became inaccessible…same isis fake.

  65. Same thing JUST happened to me. Business woman with multiple businesses linked and IMMEDIATE charges to my paypal from Facebook. I am in the process of disputing, but I have a feeling I will never get back the memories and photos of my kids.

  66. I am going through this right now. I have literally done EVERYTHING trying to get my Facebook account back. How can they just take it down?? If they are going to have an “appeal” then ask me a question, not just request my drivers license. If there is a class action lawsuit…count me in.

    1. I had this also happened to me no warning just disable my account

      I did the ID thing and there’s no way of contacting anyone. It seems to me the real hackers are Facebook themselves.

      If they weren’t they could see our accounts were hacked and support our pages.
      Facebook definitely are the real hackers if they allow this.

      Count me in for lawsuit

  67. Same thing happened to me and lost 14 years of memories, clients therefore business!
    They should have a solution for this mess.

  68. This just happened to me about 10 days ago. I’ve filled out every form I can asking them to review my account. I was just telling my sister that we don’t own our social media accounts and to screen shot EVERYTHING we want to save as a memory. 13 years, 5 kids, so many memories.

  69. Same thing happened to me last night. Woke up to emails from Facebook stating that my account was trying to be accessed and my password was changed. This was around 2:17am when I was fast asleep. When I tried to log in to secure my account, it had already been disabled. My review was denied also when I submitted it. It says I violated FB standards. I’ve been a user for 14 yrs- all this pics and memories gone. AND my account is linked to my Instagram so that is been disabled as well. Shame on you FACEBOOK!

    1. same thing happen to me 14 years of memories, now i can’t see my daughters page who passed away. SHAME ON YOU FACEBOOK FOR NO RECOVERY!

  70. The same thing just happened to me. I have been posting restoration projects on a number of historic houses, and sharing all of it with several groups of historic homeowners. Not only is my account deactivated with no recourse, but all of the photos and techniques I shared in my posts to the groups are also deleted. Luckily, I post it on a couple other sites, but I probably won’t rebuild the albums of thousands of photos that I left public so others could study them.

  71. Hello,
    I came across this post because I am searching for other people that this has happened to. This recently happened to me, as well, AND money was stolen via my PayPal account, which said that i ‘paid” Facebook for ads, which I obviously did not and COULD not from a completely disabled account. I de-linked my bank account from my PayPal, removed all ‘automatic payments’ from my PayPal. BUT, I am absolutely going to sue Facebook. While I don’t own my page or content, I sure as hell own my MONEY which was stolen and received by Facebook for fictional ads. Whether Facebook was the culprit or not doesn’t matter. Facebook makes it literally impossible to report this type of hacking and to alert them to protect your financial information, which Facebook stores any time you use it for a financial transaction. If Facebook cannot protect you from being hacked, it still has a duty to protect your financial information from being used. AND it has clearly received many, many thousands, possibly millions of it’s users stolen money. If anyone wants to join me and form a class action, I would be interested in doing so. I am an attorney in New Jersey, though I don’t do class action suits, I would LOVE to be a part of one.

    1. Hi Laura i also had my account closed on Dec 27 without any explanation the last id been getting was things saying “abusing features” yet I had simply been ordinarily posting things to share Christmas pictures and artistic ideas with family and freinds world wide .I had been getting some kinda of algorithm triggered for spam but none of it was spam i had been bothered bya FB hacker who had chased me around the internet and resulted in them tryign to contact me under various fake names and then I get banned and not them.Seems the targets listed here were mostly females so why is facebook allowing this silencing of women.Signed disabled breast cancer surviving Candian artist single mother BLOCKED for life from facebook for literallly being a human being.

    2. Hi Laura, my name is Snezana from North Macedonia, this thing with Facebook just happened to me also, and i am very upset, i have been working for non profit, and have page that i created for usaid environmental project in my country that was shot down as well. It’s not just personal information, memories but also long, hard work and network that is lost. I was online on FB massanger when in 1 minute 29 posts with people with guns were posted on my profile, instantly i was blocked by Facebook, i had no time to even see closely or edit one post. If there is a law suit i want to be part of it, i can help in finding more victims, i don’t want someone discredit me like this, step on my hard work and blame me guilty without giving me opportunity to prove innocent. I may not have power to change or return my profile but I raise my voice i fight for justice.

    3. Hi there, were you able to get a solution? This has just happened to me, and although I am still waiting for their decision after requesting a review, I’m afraid that they are going to permanently disable it. The other admin of my Facebook page was able to report it and Facebook recognized our ad account was hacked and reimbursed the unauthorized charges back, but they have not reinstated my account.

    4. Hi Laura – Did you ever pursue a class action suit? I am very interested in joining one. Facebook should not be allowed to do this.

    5. I am going through this now! Was yours ever recovered??? I had $400 accessed from my credit card in my ad account, then the hacker posted the worst kind of child post and I was suspended, then THEY requested review so that I could not. How knows what they said or did, but I can’t do anything to tell someone what happened. 14 years, 2 business pages and groups that I use for my business. I am just so upset.

    6. Has ANYONE had success in fighting these suspensions or getting any response from Facebook/Meta? I am a victim of this same thing this past week, and I’m fighting to save 14 years of memories of my children growing up. These hackers are deliberately targeting women – they are targeting women-owned small business accounts (that’s how they hacked mine – via an old email address off my old website) and are fully aware that many women use their maiden name as part of their Facebook profile name, which makes it easier for old friends to find you but far LESS likely that your profile name exactly matches your current ID. Then you have women who are desperate to save their children’s photos and memories and are far more susceptible to additional scams to “recover” the account – I’ve had NUMEROUS scammers reach out wanting me to pay them to run “anti-malware” and other obvious attempts to scam me out of more money. How do we get Meta to respond to this obvious targeting of women and their lack of help to prevent it or recover accounts?
      Has anyone started a class action suit?

  72. Same thing just happened to me. I had my business account attached. I have no notifications about warning and I have no idea what was posted that took my page down. Something happened and 3AM and I lost my Instagram FB page that I have had for years.

  73. Wow! I’m so glad I found this blog. We have experienced the exact same issue in the last week. Woke one morning to be unable to login to Facebook. When attempting to reset my password, the email address that was to receive the link was not mine!! I went through the useless Facebook help site, uploaded I.D. and eventually stumbled into a way to add another email address. I was able to establish a password that was mine again and login to Facebook, but I wasn’t actually logged in, as my Facebook profile was suspended. I had no way to establish any identity on my Facebook page, or remove any malicious content that may or may not have been there as I couldn’t see anything.
    I tried every scenario I could find to say my Facebook was hacked, never did I receive any responses. I continued to attempt to login, desperately hoping I would receive or see something positive, each time I was greeted with the same message stating ‘we have received your information’ and that my account was suspended for breaching community standards, all the while the name of the account was no longer mine, it was now the name of a particular country.
    Three days went by, the next morning I logged in to read the message “Your account has been disabled”… “we have reviewed the decision and it can’t be reversed” WTF! I did however have an option to “download my information” however, the information was empty!!! yes, empty!!
    Had a hacker, deleted all my content prior to uploading something inappropriate? Like many others here it was 14 years worth of everyday family and friends life, including messenger messages (that one hurt the most). We were lucky that there was nothing unique in facebook that we don’t already have original’s of. To lose memories of the shared emotions and moments with friends across 14 years of ups and downs of life was still quite distressing.

    I’m mostly angered that there is no recourse to actually send any message to facebook in the event of being hacked. None of the mechanisms to report a hacked account provide any platform to explain what has occurred which I find absolutely appalling. I’m also very angered that Facebook cannot detect the difference of 14 years of personal (by that I mean MY family’s personal everyday events and photos) Facebook activity (whether in person, or by software) to that of a hacker’s malicious activity over a two day period, even after the account has been reported on numerous times that it has been hacked.
    Here’s a thought for Facebook, “You have breached the community standards” of everyone on this blog and I would assume that you continue to do so on a daily basis as any search in facebook brings up a host of what look like obviously bogus accounts.
    I too, like the author, had Facebook Business pages of which I was the admin, fortunately I was not the only admin. Where I am stuck now however is that I cannot create a new Facebook page as my email is somehow still linked to my Disabled Account! even though the hacker changed my Facebook primary email address to something else.

    I’m now stuck. I don’t exactly know what the solution is here. After 30 days will my account be deleted, at that time can I create a new facebook account? Will I be able to create one with my original email address?

    1. OMG, I have 2 weeks already with my FB, IG and now Whatsapp disabled. Did you ever get back your account? I am desperate. I have tried everything and I still don’t get any type of response. I would appreciate your response.

  74. Same girl. All of it. Just went from the 30 day countdown to now permanently disabled. I just want my puppy photos back 🙁

  75. My facebook account was just hacked from an unknown IP address. I checked my acct while I was waiting for someone to show up for an appt at work and saw an email that someone had requested a password change, then another message that my acct had been deactivated because it didn’t follow community standards. Low and behold, there was a vulgar profile pic by my name. I didn’t do it. It’s really weird…it told me I have 30 days to request a review. When I click the link to do that, it takes me a screen that says “Security Check”. My phone number is there, I check it and request a security code. An error message pops up that the code could not be sent, but a couple of seconds later, I get a text with the code. I have been to the help section and can’t find any options that work. No way to even get in touch with facebook. Now I have 28 days to request a review but still don’t know how to do that. Any ideas?

  76. I read this blog and felt as though I was reading the exact same thing that happened to me only hours ago.
    I spent two years building my tutoring business that was marketed solely through my business page and it all vanished overnight. I woke up to approximately three emails sent around midnight from Facebook, clearly someone was trying to log into my account because access code was being requested, and then Facebook disabled it permanently.

    Posted nothing but my family and food for the past 20years.

    This sucks and I am in tears!

    1. I’m so sorry to hear this!
      Going through the exact same thing. Tears, headache can’t stop the anxiety etc.
      The worst part is waiting to find out if my pages will be permanently lost or not 😭

  77. Allie Livingston

    The same thing happened to me! Only I don’t have a business profile. Just a personal one. We were logging on to post our one year wedding anniversary photos when we discovered my account had been disabled. Seeing as how I rarely get on Facebook, I have no idea what happened. Did someone hack my account? Was it deleted because I’m not on enough? Who knows. THEY DON’T TELL YOU. But I will say this much, as an educator I am EXTREMELY selective about what I choose to post and make visible. I am seriously considering taking a class action lawsuit against FB for permanently deleting my account. Would anyone be interested in being a part of the lawsuit??

  78. Nigel Findlater

    My account was hacked. The hacker uploaded obscene photos triggering Facebook to give a 30 day notice that the account will be deleted. I logged on and face book required that I identify myself. So I did with the SMS option. Although I recieved these code the facebook interface would not accept them. Eventually I got a message saying that I had exceeded the number of SMS code and that I need to try again 24 hours later, so I waited 25 hours and tried again only to get the same error. It is irresponsible of facebook to be an identity provider to 2 billion users and not have a call center to handle these kinds of problems. I came across a web site called appropriately gethuman.com that helps users like us talk to companies like facebook. Tomorrow I try again, honestly facebook sucks

      1. It just happened to me too!! All my photos and memories gone. Same messages. Did they ever give you your account back?

    1. The same thing happend to my account, getting hacked and DISABLED because someone posted pictures of the Taliban on my facebook page. My instagram also got DISABLED because it was linked to my facebook account. Now i lost all my memories and friends contacts. Facebook needs to fix this.

    2. Nigel, this EXACTLY what happened to me! I have managed to send them my ID to verify the account but now, after one month, my account was permanently disabled! Were you able to get some help from gethuman.com ?

    3. Same thing happened to me a few days ago. Has anyone been able to get back into their account?
      Only reason I know porn was posted was my sister told me. I can’t even create a new account because, it seems, my phone number is blocked from creating one.

  79. Is there any way we can begin a class action lawsuit regarding this matter? There is another woman that this happened to and it seems to be only happening to business women. I think the people doing the reviews are being very discriminatory in this matter, and it seems a class action would well serve this matter.

    1. I honestly have no idea but it would be worth checking into! You can bet your ass I would be down to sue the crap out of Facebook for this!

      1. Hello this just happened to me as well. I’m deeply hurt. I market my business as well and I’ve had my personal page since 2005. If there is anything we can do, I’d love to be apart of it as well. Facebook disabled it due to a hacker posting child pornography on my page which led to facebook ignoring all of my emails and closing my accounts.

      2. I want to sue them as well. The exact same thing happened to me. The same Taliban picture was used on my account by a hacker also. Obviously this is a known issue to FB since it is happening to so many.

        I’ve tried to request a review, but I can’t. I’mr running into the same SMS problems that others are running into. Their identity verification process is broken. Their links to request a review are broken, and they make it literally impossible to speak to anyone for assistance.

        I am 13 days away from losing 12 years of precious memories, including 4 years of my daughter’s birthday videos, and my youngest daughter’s first word. I’m terribly heartbroken over this.

        I want to sue them to stop them from deactivating my account, and force an actual review. Sadly, it doesn’t seem like that is possible.

    2. It would be nice. FB is locking out accounts without proper justification or researching real problems. They will show key matching parts but won’t send info to phone number listed. Trying to update main email is a hassle but secondary email is fine. However, they won’t confirm anything from secondary email. Reminds me of MS fiasco and the route Apple is going.

  80. The EXACT same thing happened to me! I even got an email from Facebook security telling me that I was hacked and to reset my account. I know these people doing the reviews can see this, but I think they are in on it because money was stolen from my ad account and we had to file fraud through my bank and get all new bank accounts! I have 40,000 followers on my page and it was saved because my husband and a friend are admins, but now it has no owner. Facebook needs to fix our accounts! I don’t even know what was posted on my account that was deleted because I was never able to get into it to see it. Now that I have found your blog, I think I know.

  81. Same thing just happened to me this weekend. I have NO IDEA what was posted or who posted it… but FB didn’t even blink an eye. All my memories and the timeline of life…. My years of hard work building my business… vanished. And I can’t even ask why. Shame on you Facebook!

  82. Yup. The same thing just happened to me—14 years of memories— messenger conversations with people who are now passed. Plus a bunch of charges from facebook were on my credit card. It’s been flagged and now in the hands of my bank. But, I just wanted to warn others who see this to check any linked accounts for suspicious charges on their credit cards, and to not ignore them. The first charge was for $2.50 but the subsequent charges were for $70. It’s a major hassle. But you have to put a stop on your card, and get issued a new one. There’s nothing to say that the Bank will side with you, and who knows what their investigation will reveal. I caught it somewhat early, and can still live even if the charges aren’t reversed. Good luck out there.

  83. The SAME exact thing happened to me two weeks ago! I don’t know what they posted on my page to get me disabled but I had three suspicious emails and new “friends” with Arabic names, so now I’m wondering if they did the same thing and posted photos like you described. I’m FURIOUS!! Not only did I lose THREE business pages but also my one business account on Instagram. It’s so frustrating to have to start from the ground up after 13 years of work. But the Tech genies can just say POOF! and their AI will wipe your work without a trace…

  84. I stumbled upon your blog because the EXACT same situation just happened to me Monday morning. I woke up to an email from FB that someone accessed me account then it was disabled. After answering security questions and submitting my ID, it was permanently disabled. I noticed in the email my profile picture had been changed to Arabic writing or something by the hacker. Heartbroken is an understatement. Like you, 12-13 years of memories and pictures gone, and my Instagram. I have tried a million different things and keep getting the same message that they won’t reverse their decision. Devastating. How is this okay?:( I created a new Facebook account the next day, and they disabled it as well. How were you able to create a new one? I have shed many tears and lost so much sleep over this. I feel violated and like my identity was stolen. I feel like I’m social media world, I just fell off earth and FB is blocking me from ever getting to share my family again.

    1. Awh man. Rachel, I totally hear you. I went through a bunch of nights of massive anxiety, and feeling completely heartbroken after the same thing happened to me. You’re not alone. I was successful in creating a new profile, but for how long—I don’t know. Lesson learned. I’ll be downloading and backing up my info. And, I won’t be linking any of my accounts.

      1. Exact same thing has happened to me, I am a small business owner too. I’m trying to figure out how to create a new account knowing that so many things can flag their ai to connect the dots. Any tips would be great! Thanks for this post, I finally feel like there is a community of people who can relate to all of the hassles of being disconnected from your business pages and groups!

        1. I have not been hacked “YET” but it seems to be a matter of time. Anyone that was hacked and money was stolen should sue Facebook, especially businesses. FB does not offer you security to purchase to protect your accounts giving a false impression that they protect them. They are allowing people to be stolen from and when trying to notify FB, they totally ignore the user while continually letting the hacker to fraudulently use your account. This is wrong. They CAN NOT knowingly let a hacker rob people and then punish the person who was robbed all while that person is notifying them that they were compromised while at the same time suspending accounts because they don’t like a political statement made by a user. They know what’s going on, they are being notified by the user but they choose to ignore that your account was breached. They give users who enter their credit card into Facebook a false sense of security and then let you be hacked and money stolen, then they reprimand the victims. They need to be sued for every dime that was robbed. And how it will work is, you tell Facebook you have been hacked, they do nothing, then the hacker robs your customers or friends, or buys adds. Any harm that was done after the notification to FB will be a VERY BIG problem for them. And just to let everyone know that they can turn your account back on and actually go back to a certain date. So they can recover your info. They can reset your account to the day before it was hacked.

    2. Were you able to get a new account? I didn’t even consider a new account with a different email would get me blocked, UGH. I NEED my account back. 🙁 If I went to the trouble to start a new one and then get that blocked, OMG… Please tell me you have one now

  85. Stupid company, never trust tech, always backup your photos and videos to yours harddrive, get a computer at home and backup all your important contents. this useless nasty social network feel too big because they got billions or dollar billions of users.

  86. Hi, I have the exact situation and FB disabled my account too. I did nothing wrong too. May I know if you have any updates if there is any way to ask FB to give us back the accounts?

    1. I wish I had better news, but unfortunately, Facebook will not re-activate my profile, and there is no way to contact them about it. I had to start a new Facebook profile.

      1. Did that work for you? Creating a new Facebook profile? I did a few days ago and now I am being told I can’t comment right now as I have been restricted. I started building my friends and business page back up and now it’s going to be taken down again. Frustrating beyond belief. I contacted some news station to get help but haven’t heard back. I’m in for Class action if anyone goes forward. Thanks.

      2. Here it is, mid-2022 and the EXACT same issue occurred with my Facebook account, Johnikki Jenkins. Saw the warning that someone had logged in, they posted an ISIS picture, Facebook disabled the account, and a few weeks later, there were multiple charges on my credit card to Facebook totaling $833. Now it has been over 30 days and everything is “permanently disabled. ” 14+ years of memories, pictures and videos gone forever. How in the WORLD does a multi-billion dollar company not have any form of customer service whatsoever? This is very depressing and extremely frustrating. 🙁

  87. Pingback: Flipping Furniture for Profit - Income Ideas + Chalk Paint for Beginners

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